ACCOMMODATION SERVICES SALES AGREEMENT

1. SUBJECT AND SCOPE

These Terms & Conditions govern the accommodation services provided by Göreme Kelebek Turizm Ltd. Şti., operating under the name Kelebek Cave Hotel, and define the rights and obligations of the hotel and its guests in relation to reservations made through the hotel's official website, online reservation system, or other authorised sales channels.

By completing a reservation, the guest acknowledges that they have read, understood, and accepted these Terms & Conditions.

2. PARTIES TO THE AGREEMENT

Service Provider:

Göreme Kelebek Turizm Ltd. Şti.
Trading Name: Kelebek Cave Hotel
Address: Göreme, Cappadocia, Nevşehir, Türkiye
Email: [email protected]
Telephone: +90 384 271 25 31
WhatsApp: +90 538 400 25 20
Website: www.kelebekhotel.com

Guest: The individual or individuals whose details are provided during the reservation process and who receive the accommodation service.

3. DESCRIPTION OF ACCOMMODATION SERVICES

Kelebek Cave Hotel provides accommodation services in Göreme, Cappadocia, Türkiye. The room type, number of guests, accommodation dates, included services, total price, and other reservation details are specified during the booking process and in the reservation confirmation.

The services included in the reservation are limited to those expressly stated in the selected room and rate plan.

4. ACCOMMODATION CONDITIONS

• Check-in time: From 14:00.

• Check-out time: Until 11:00.

Early check-in and late check-out requests are subject to availability and may incur additional charges. Guests are advised to contact the hotel in advance to confirm availability and applicable fees.

Small-breed pets are accepted at our hotel. Guests must inform the hotel before arrival and obtain confirmation regarding pet accommodation arrangements. Additional conditions or charges may apply where applicable.

Guests are expected to respect the hotel's rules, other guests, and the property throughout their stay. Any damage caused to hotel property may be charged to the responsible guest, subject to applicable law.

5. DURATION OF THE AGREEMENT

The accommodation agreement becomes effective once the reservation is confirmed and remains valid until the guest's departure, unless cancelled or terminated in accordance with the applicable reservation conditions and legislation.

The accommodation dates and duration are determined by the reservation confirmation.

6. RESERVATION PROCEDURES

Reservations can be made through the hotel's official website and its online reservation system, Reseliva, or through other authorised booking channels.

Guests are responsible for providing accurate and complete information during the reservation process, including their contact details, arrival and departure dates, number of guests, and any special requests.

A reservation is considered confirmed once the booking process has been completed and the relevant confirmation has been issued.

Guests should carefully review the selected room type, rate plan, included services, payment terms, and cancellation conditions before completing their reservation.

7. PAYMENT AND BILLING

The accommodation price, payment method, payment schedule, and any applicable taxes or additional charges are displayed during the reservation process or communicated in the booking confirmation.

Guests are responsible for completing payments in accordance with the selected rate plan and reservation conditions.

Any additional services or expenses not included in the confirmed reservation may be charged separately.

Invoices are issued in accordance with applicable Turkish legislation.

8. RESERVATION CHANGES, CANCELLATIONS AND REFUNDS

Cancellation and amendment conditions depend on the rate plan selected at the time of booking.

Free Cancellation Rate Plan

Reservations made under the Free Cancellation rate plan may be cancelled free of charge up to 5 days before the scheduled arrival date.

Cancellations made less than 5 days before the scheduled arrival date are non-refundable, subject to applicable mandatory consumer protection legislation.

Non-Refundable Rate Plan

Reservations made under the Non-Refundable rate plan cannot be cancelled with a refund. The full reservation amount remains payable in accordance with the selected rate plan, subject to applicable mandatory legislation.

Reservation Changes

Requests to change reservation dates, room types, or other booking details are subject to availability and may result in a price difference or additional charges.

Refunds

Where a refund is applicable, it will generally be processed through the original payment method, subject to the relevant payment provider's procedures and processing times.

Early departure, shortened stays, or unused accommodation nights are handled in accordance with the selected rate plan, reservation conditions, and applicable legislation.

9. PERSONAL DATA PROTECTION

Personal data provided during the reservation process and throughout the guest's stay is processed by Göreme Kelebek Turizm Ltd. Şti. in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and applicable legislation.

Personal data may be processed for reservation management, accommodation services, guest communication, payment transactions, legal obligations, and other purposes explained in the hotel's Privacy and Cookies Policy.

For further information about the processing of personal data, guests may review the Privacy and Cookies Policy available on the hotel's official website.

10. FORCE MAJEURE

Neither party shall be held responsible for failure or delay in fulfilling its contractual obligations where such failure or delay results from circumstances beyond reasonable control, including natural disasters, severe weather conditions, fire, epidemics, pandemics, government restrictions, war, strikes, or other force majeure events recognised under applicable law.

The affected party shall inform the other party as soon as reasonably possible. The consequences of such circumstances, including any cancellation, postponement, or refund, shall be assessed in accordance with applicable legislation and the circumstances of the case.

11. OTHER PROVISIONS

These Terms & Conditions form an integral part of the reservation agreement.

In case of any inconsistency between these Terms & Conditions and the specific conditions of a confirmed reservation, the conditions expressly stated in the reservation confirmation and selected rate plan shall apply, provided that they do not conflict with mandatory legal provisions.

Any matter not expressly covered by these Terms & Conditions shall be governed by the applicable laws and regulations of the Republic of Türkiye.

12. DISPUTE RESOLUTION AND APPLICABLE LAW

These Terms & Conditions are governed by the laws of the Republic of Türkiye.

Any disputes arising from the accommodation service shall be resolved in accordance with applicable Turkish legislation. Consumer Arbitration Committees and Consumer Courts shall have jurisdiction within the limits and conditions prescribed by law.

Nothing in these Terms & Conditions shall limit or exclude any mandatory rights granted to consumers under applicable legislation.

13. CONTACT INFORMATION

For questions, requests, or further information regarding reservations and accommodation services, guests may contact:

Kelebek Cave Hotel
Göreme Kelebek Turizm Ltd. Şti.
Göreme, Cappadocia, Nevşehir, Türkiye
Email: [email protected]
Telephone: +90 384 271 25 31
WhatsApp: +90 538 400 25 20
Website: www.kelebekhotel.com