How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to firstname.lastname@example.org
Do I pay a cancellation fee?
How can I cancel or change my booking?
You can cancel your reservation or send us a request for a modification by replying to your confirmation email.
What do I do when I have a question about the room or hotel?
How do I find out if a hotel has a certain facility, e.g. a lift?
How do I find out if a hotel allows pets?
How can I know that the hotel offers a shuttle service and how can I book it?
How do I know if the hotel has parking facilities?
I will be arriving late in the evening at the hotel. Can I still check-in?
How can I request an early check-in or late check-out time?
Can I book a hotel for day use?
How many rooms can I book in one reservation?
What are the check-in and check-out times of a hotel?
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Can I book a hotel room by telephone or email?
How do I know that my reservation is confirmed?
Is it safe to fill in my credit card number? How secure is the your website?
I do not have a credit card. Can I still book a room?
My credit card has been charged. How can I get a refund?
Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
Can I pay for my stay in advance?
What types of credit card can I use to guarantee the reservation?
Does the hotel need a deposit or a payment in advance?
Why do you need my credit card details?
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
Do you offer special discounts (for seniors, airlines employees, etc)?
Are taxes included in the room rates?
Can I generally request an extra bed for a third person in a double room and at what costs?
Is breakfast included in the price?
Do I pay a reservation fee?
Are the rates on your website per person or per room?
We have two small children; can we get extra beds in the room?
What's the difference between a Double room and a Twin room?
Where can I find the directions to the hotel?
Where can I find the contact details of the hotel?
How do I find availability for the period I want to stay?