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How do I know that my booking has been cancelled?

 

 

 

Do I pay a cancellation fee?
How can I cancel or change my booking?

 

 

What do I do when I have a question about the room or hotel?
How do I find out if a hotel has a certain facility, e.g. a lift?
How do I find out if a hotel allows pets?
How can I know that the hotel offers a shuttle service and how can I book it?
Hay parking disponible?

Hay aparcamiento en varias zonas en la entrada del hotel y en la calle de enfrente. 

Mi llegada sera de madrugada, puedo hacer el checkin?

Nuestra recepcion esta abierta 24 horas y siempre encontrara alguien dispuesto a ayudarle en cualquier momento.

How can I request an early check-in or late check-out time?
Can I book a hotel for day use?
Cuantas habitaciones puedo reservar en su hotel?

Un maximo de 2X se puede realizar por reserva, para reservas mayores o grupos por favor contacte con nosotros a traves de nuestro email

I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Can I book a hotel room by telephone or email?
Como se si mi reserva esta confirmada?

Una vez complete el formulario de reserva le aparecera un mensaje automatico con los detalles de esta. Recibira un mail de confirmacion en ls siguientes 24 horas.

Es seguro enviar los datos de mi tarjeta? Es segura esta web?

Su tarjeta de credito es enviara a traves de nuestro servidor a traves de un link de seguridad de 256bits. Utilizamos la ultima tecnologia en seguridad, encriptando toda su informacion personal y los datos de su tarjeta. Este metodo de encriptacion es conocido como tecnologia SSL, nuestro certificado de seguridad ha sido aprobado por Thawte. Ademas de ello tenemos un firewall que protege nuestros servidores accesos no autorizados.

I do not have a credit card. Can I still book a room?
My credit card has been charged. How can I get a refund?
Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
Can I pay for my stay in advance?
What types of credit card can I use to guarantee the reservation?
Es necesario un deposito o pago por adelantado?

El pago de su estancia se realiza en el momento del check out. Si fuera necesario un deposito o pago por adelantado el hotel lo especificaria a traves del email.

Why do you need my credit card details?
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
Do you offer special discounts (for seniors, airlines employees, etc)?
Are taxes included in the room rates?
Can I generally request an extra bed for a third person in a double room and at what costs?
Is breakfast included in the price?
Do I pay a reservation fee?
Are the rates on your website per person or per room?
We have two small children; can we get extra beds in the room?
What's the difference between a Double room and a Twin room?
Where can I find the directions to the hotel?
Where can I find the contact details of the hotel?
How do I find availability for the period I want to stay?
Why book early?